1. What should you know about cookies?
A cookie is a small amount of data that is sent from a web server to your browser and that can only be read by the server that sent the cookie. A cookie serves as an identification card that stores all passwords, purchases and preferences.
It contains a unique code to enable it to recognise your browser during your visit, and subsequent visits, to a website or online application.
We distinguish between different types of cookies in order to improve your user experience on the website. Each time you visit the website, either cookies are placed on your computer or the existing cookies are updated. As a result, we can offer you a better service on our website.
2.1 Necessary and functional cookies
Necessary cookies allow us, among other things, to remember every step of the ordering process when you are ordering tickets. They also allow you to share content on social media. Moreover, functional cookies use anonymous data to measure and analyse the use of the website.
You can delete functional cookies from your computer or mobile device. You can reject them or receive a warning before a cookie is installed. For more details, consult the instructions given by your internet browser or check the help function.
Please note that if you delete or do not allow functional cookies, some parts of our website(s) will not work (optimally).
2.2 Personalisation of cookies
Antwerps Sportpaleis aims to provide users of its website with the best possible online experience. Therefore, data relating to the use of the website are collected and analysed. In this way, the content and structure of the website can be adjusted, and the offers can be tailored to your profile and use. This data is collected using a tracking cookie from Watson Campaign Automation (IBM) and Universal Analytics (Google).
You can disable the tracking cookies that are placed by Antwerps Sportpaleis.
2.3 Third party tracking cookies
It is possible for third parties, such as promoters, organisers, advertisers, etc., to place tracking cookies in order to be able to show you tailor-made ads, and also to use your surfing behaviour in their communication as soon as you leave our website(s).
The most commonly used cookies by third parties include Facebook pixel, Ve Interactive, Trade Tracker, Google Analytics, etc.
You can disable the tracking cookies from third parties.
3. Duration of cookies
All cookies have an expiry date. Most necessary and functional cookies are immediately deleted when you close your browser. In other cases, cookies remain active for a longer period of time, such as the personalisation cookie that Antwerps Sportpaleis uses.
You can delete these cookies from your computer or mobile device, reject cookies or receive a warning before a cookie is installed. For more details, consult the instructions given by your internet browser or check the help function.
Since the Antwerps Sportpaleis website is part of the online platform of the Sportpaleis Group, your cookie settings will also apply to the websites of the Sportpaleis Group, which are mentioned below. This also means that the data collected on these websites is combined.
3. How to manage cookies?
Tele Ticket Service offers the possibility to manage the personalisation and third party tracking cookies yourself. However, you cannot manage the necessary and functional cookies here. For this, we refer you to the help function of your internet browser to modify your cookie preferences.